Using your own organisation or an organisation with which you are familiar, write a report:
- Describe its operations in terms of the transformed resources, transforming resources and outputs.
- Evaluate the relative importance of the 5 performance objectives (quality, speed, flexibility, dependability and cost) for this organisation. Use a suitable model to evaluate the strategic importance of operations to your organisation.
- Use the Product-Process Matrix to describe graphically the characteristics of your organisation’s processes and products/services in terms of the type and volume and variety. Evaluate how this combination of characteristics impacts on flexibility and cost for your organisation.
- Select one of layout and flow or process technology. Describe how the type of layout and flow or process technology contributes to the design of your operations. Evaluate its effectiveness in achieving quality for the customer and potential improvements that might be made.
- Discuss your own contribution to quality improvement in this context.
The learning outcomes for this assignment are:
- Analyse and critique operational decisions using appropriate information and resources
- Assess the advantages and disadvantages of process specialisation and automation