The training manager at a local tech support company needs to develop an introductory training class for an incoming group of tech support personnel. The incoming class has very little familiarity with information technology, networking terminology, and process solutions. By the end of this training, the class needs to be far more advanced in networking knowledge, and terminology, to support an audience of novice users. The training manager would like you to develop a part of the content framework to be used in the early stages of the training program. Develop a training manual that includes the major characteristics of various systems monitoring solutions.
The key to writing a successful paper on a selected topic relates to your ability to research credible sources and organize the information accordingly. When writing your paper, remember all references must be in APA style and from credible academic resources,
Minimum of 18-point (20–24 preferred) font, 4–6 points per slide, and, when applicable, discipline-appropriate citations must be used