Enhance cross-border communication strategy to improve Internal communication issues and operational efficiency in DHL Global Forwarding (NL)

I have to write 2 chapters from my thesis which includes problem analysis
Chapter 1 : 

 1.3 Problem analysis
 1.3.1 current situation
 1.3.2 Desired situation
 1.3.3 The knowledge gap on Cross-Border Communication Strategies for Efficiency 
 1.4 Main research question 

 Chapter 2 :
Theoretical framework 
2.1 Introduction.
2.2 Theoretical perspectives ( minmum 4 therotical framwwork to be able to answer the MRQ )
 2.3 Selection and justification of theory to be applied
 2.4 Limitations of the selected theories
 2.5 Conclusion.

This is two steps are already done in ( Research Plan Souar Aladib ) but without success.

Important note :
Is there a way to ensure my thesis is accepted this time? I’ve uploaded it to the website four times without success. I’ve included the previous version along with the feedback I received, hoping to improve upon it with the new one. There’s a lot of information in the previous thesis that can be utilized, but I’ve taken into consideration the feedback from the second file. Additionally, since my thesis involves my work experience at the company, there’s a significant amount of “personal communication” included you can use in the new version from the thesis . If necessary, can adjustments be made to the MRQ to enhance its quality. 

 This is the feedback from the second file ” AMSIB Research plan assessment form ” for chapter 1 : 
Check formatting against AMSIB reporting guidelines.
 1.2=use sources outside the company website to enrich your analysis of the company. Additionally, this should help you cut down on “marketing-speak” (“sincere commitment”, “dedicated team”, “commitment to excellence” etc.).

You mention relevant info about the company, but remember that you’re telling a story, as it were. Right now, this section reads like a list of disparate facts. 

 1.3=give more specific info about the fallout of the lack of good communication. For instance, provide real-life instances of “delays, uncertainties, duplications” and what the exact fallout of these have been. You use Hofstede (theory) as an example of this cultural mismatch, but at this point, you need to be specific about what *exactly* is going on within the company.

You imply that there is a direct cause-and-effect relationship between communication limitations and supply chain problems. Explain how this mechanism works exactly.


 1.3.2=it sounds like DHL has already found a solution (rollout of new comm and coordination strategy) to the problem you’ve presented in the previous section, and for the knowledge gap in 

1.3.3. Remember one of the hallmarks of scientific research is that it be purposeful; if the company already knows the answer to the question, then you don’t need to research it.

Justify these percentages you give—how have you derived these? Or how has the source (S. Talstra) derived them?

1.3.3=”quantifying the impact of comm inefficiencies”—this is something that you’ll need to figure out to enrich your analysis of the *problem* (earlier in this chapter), not as part of the solution.

1.4=prior to this section, the global reach of DHL was under discussion; justify why in your MRQ, you’ve limited yourself to European offices. Also think about how you can quantify this improvement and why one year is the designated timeframe.
Almost all of the data from this chapter comes from inside the company, either the website or employees. Use outside sources to deepen your understanding of the problem and its consequences. 



 This is the feedback from the file “ AMSIB Research plan assessment form” for chapter 2:

Based on chapter 1, it’s unclear why “job satisfaction” would be a variable of interest here.  If it’s something that you want to analyze, then you need to show that it’s part of the issue in chapter 1.

 

Check margin formatting.

 

Suspicion of overreliance on Chat-GPT (sources cited in text which are not in reference list, lack of specificity—explain the operationalization of concepts like “critical nodes”, “potential chokepoints”, “barriers”, etc.).  Unclear what the variables of interest are here. Hard to read—the vocabulary is academic, but oddly lacking logic and meaningful content. Writing this chapter using your own words, and applying these variables explicitly to the answering of your MRQ would help minimize these problems.

 

Show the *explicit* applicability of the theories to the case.  Remember that a theory predicts a certain outcome (dependent variable—check your MRQ).  What about these theories will help give you that target outcome?  Mapping the variables out would help.

 

2.2.4=not clear how this framework constitutes *theory*.  This seems to be practical suggestions.  In addition, it appears that the company has already been thinking in this direction, based on what you’ve written in ch.1. 

 

2.3=you have selected Hofstede et al. as one of the perspectives, but have not analyzed it previously in the chapter. 

2.4=limitations are largely generic. Be more specific about how these theories are limited for *your* research project.

SQs—don’t use the name of the theory in the question.  Pick out the variables of interest from the theories you’ve chosen to proceed with, and write SQs based on those.

 

SQ2—how these dimensions can help should have been explained earlier in this chapter.

 

SQ4—this question has been posed theoretically.  Remember that the SQs should be questions that require you to go out and gather original data in order to be able to answer.

 

In general, this chapter needs work.  The reader should be able to understand and place what you’ve written immediately.  As it now is, it’s hard to follow and see the logical flow between it and the previous chapter, and within the chapter itself.  Making a conceptual framework visualization before you write your SQs should help you 1) identify the relevant variables *explicitly*, 2) tie the dependent variable *explicitly* to the outcome you’ve stated in your MRQ, and 3) analyze how these (disparate) theories *explicitly* relate to the solving of your MRQ. 



Finally, 

I  have added some extra files which can help you in writing the thesis this file for student who have written a thesis also for DHL company.








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