The chapter begins with a discussion on the impacts of counterproductive communication patterns. What is meant by “counterproductive communication patterns”?

The chapter begins with a discussion on the impacts of counterproductive communication patterns. What is meant by “counterproductive communication patterns”? What impact do you think these can have on the practitioner/client relationship?
What is meant by a nonverbal behavior? Describe situations in which nonverbal cues are important.
What is meant by a verbal barrier to communication? Pick two and describe them in detail.

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