(Army) How can a 1st line supervisor/ team leader be proficient, empathic, and engaged?

How can a 1st line supervisor/ team leader be proficient, empathic, and engaged? that is the prompt and I have to begin the essay with something along the lines of “the purpose of this essay is to”. this essay is for the army so it has to be a max of 2 pages. the rubric I attached isn’t for this topic but it is one used in the past for reference. I’m hoping for a 70 or 80 percent. also if you could include active listening and something about a supportive environment. any help would be appreciated.

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