An essay outlining your educational and career goals, knowledge and interest in the cybersecurity discipline, your ability to identify and analyze problems to present appropriate solutions, and your ability to communicate and create a collaborative environment that supports the exchange of ideas (2 pages maximum). my name must show on every page
Experience
IT
Specialist / Customer Support
Department of Veterans Affairs – 10/2023 to Present
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Verified security requests and granted access
based on Department of Veterans Affairs guidelines to ensure secure data
access.
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Updated Active Directory for users, servers, and
computers to maintain system integrity.
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Diagnosed and resolved technical incidents via
ticketing system, improving system functionality and user satisfaction.
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Provided IT support services, ensuring
compliance with security policies and operational efficiency.
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Submitted recommendations to enhance system
usage and handled special requests for system data.
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Maintained and updated system files to control
access and safeguard system operations.
System Administrator
VA / Booz Allen Contract, Fargo, United States – 12/2020
to 09/2023
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Managed server and network operations, ensuring
optimal performance and uptime during peak periods.
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Applied software patches and security updates to
protect sensitive data and mitigate potential threats.
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Guided non-technical staff through
troubleshooting procedures, improving their understanding of IT processes.
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Configured hardware, devices, and software,
ensuring secure workstation setups.
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Implemented software updates and server patches
to maintain a secure network environment.
Dispute
and Fraud Analyst
US Bank, Fargo, United States – 06/2018 to 11/2020
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Conducted data analysis to detect fraud patterns
and anomalies, contributing to the bank’s fraud prevention strategies.
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Performed forensic analysis of financial records
to identify and report fraudulent activities.
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Developed strategies to prevent fraud and
monitored trends to strengthen security.
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Reconciled bank accounts and summarized account
data in detailed reports, reducing financial discrepancies.
Desk
Support Analyst Level 2
Atos Global IT Solutions, Fargo, United States – 01/2016
to 05/2018
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Provided Tier 1 IT support, troubleshooting
technical issues and providing desktop support for end-users.
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Managed ticketing systems to track, resolve, and
escalate support requests efficiently.
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Tested new software releases for compatibility
with existing systems and supported software deployment.
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Installed and updated hardware and software on
both Mac and PC devices, maintaining up-to-date systems.
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Collaborated with software development teams to
report and resolve bugs, improving software performance.
Education
Bachelor of Science: Project Management
Minnesota State University Moorhead, Moorhead, MN
Associate of Science: Cyber Security
Minnesota State Community and Technical College, Moorhead,
MN
Certifications
CompTIA Security+ – June 2023
Microsoft Certified: Security Operations Analyst (SC200) –
2023″