Write a 1,400- to 1,750-word system operations plan for the WeLoveVideo Inc. CRM system. Include the following sections in your plan:
- Executive Summary
- Overview of the systems operations plan
- Goals and scope of the systems operations plan
- Standards or requirements, potential adjustments post-implementation, and project closing
- System implementation plan
- Describe the documentation required for the system, including user manuals.
- Determine a phased deployment or cutover strategy and explain your decision.
- Identify 2 risks to the implementation and describe the mitigation plan for addressing the risks.
- Change management plan
- Create a statement explaining why the change is happening and the risks of not changing.
- Create a fact sheet discussing the benefits of the system for end users.
- Outline the training plan and delivery methods for training.
- System operation and maintenance plan
- Define the responsibilities of teams responsible for system operation and maintenance, including:
- System administrators
- Support staff
- Developers
- Create procedures for logging, categorizing, prioritizing, and resolving system incidents.
- Describe the escalation paths for handling critical issues.
- Develop a strategy for planning and deploying software releases.