Discussion Topic:
Assertive,
Passive, Aggressive, and Passive-Aggressive Verbal Communication Skills &
SBAR
Use the following websites:
1) Assertive, Passive, Aggressive, and
Passive-Aggressive Verbal Communication Skills
https://www.mayoclinic.org/healthy-lifestyle/stress-management/in-depth/assertive/art-20044644Links
to an external site.
2) SBAR Technique
https://www.ihi.org/sites/default/files/SafetyToolkit_SBAR.pdfLinks
to an external site.
Assertive, Passive, Aggressive, and Passive-Aggressive
Verbal Communication Skills
You represent the nursing department on a newly formed
interdisciplinary team to look at medication errors and medication safety. You
are one of seven team members. The Pharmacy Director, also a team member, has a
very assertive communication style. The Pharmacy Director dominates meeting
conversations and does not appear open to adopting new processes requiring the
pharmacy department to take on additional work and responsibility. Instead, the
Pharmacy Director redirects the ideas back to you and states, “This is a
nursing responsibility.”
Question #1
As a Nurse Leader, examine and discuss communication
strategies you would employ to:
a) Redirect the dominance of communication by one team
member.
b) Avoid accepting full ownership and responsibility
for all ideas directed to the nursing department.
Question #2
Determine how the Situation, Background, Assessment,
and Recommendation (SBAR) technique could facilitate interprofessional team communication
in this situation.
Must each have
a minimum of two (2) outside references (i.e., textbook, medical/nursing
resources, etc.).
Must cite references using APA 7th edition format.