Assignment: Inventory Management as Related to Lean Supply Chains Efforts to manage inventory involve struggle

Instructions

Your primary care physician operates a sound business
practice that, at times, seems to suffer from several forms of waste. 
In your role as a dedicated patient engaged in the study of operations
management, you are in a unique position to offer an analysis of your doctor’s
business operation to recommend improvements.

Consider
the common interpretation of service processes in use at many organizations,
which is used to identify four variants of a service process:

1.    
The
process that is formally defined and recorded in a business document.

2.    
The
process that everyone generally believes exists.

3.    
The
process as it actually exists.

4.    
The
process that should exist to deliver what the customer really wants.

Using
your arrival at the doctor’s office as a starting point in the process, create
a document that describes the process of visiting your doctor for a flu shot.
Be sure your document incorporates the following:

·       Introduction – describe what you intend to do and how you
will approach the task.

·       A simple flowchart that maps the sequence of operations
for either:

 1.
The process that is formally defined; or

 2.
The process that everyone believes exists.  

Your
process map should include, at a minimum, all components of the process that
are visible to the patient. You may need to make some assumptions about
certain parts of the process. You may also choose to combine your analysis of
the first two variants due to a lack of information on either one.

·       A flowchart that maps the process that actually exists
(variant 3).

·       A flowchart that maps the process according to variant 4,
as you believe it should be.

·       A paragraph above each flowchart describing its key
process components and identifying potential problems or elements of waste.

·       Three techniques for eliminating waste in service
companies (selected from your Weekly Resources) and a description of how to
use them for this company.

·       Three recommended changes, including the timeframe and the
expected benefit(s) for each.

References:
Include a minimum of 5 scholarly resources within the last 5 years
incorporating process improvement, quality control, and service planning. The
majority should be from peer-reviewed journals.