provide a brief yet well-rounded description of the organization under
review (at the center of the case study)
a. Include the target population for this organization (who does it service?)
b. Include the key support this organization provides to the community or target
population (what is the service?)
II. Challenge – discuss the health and/or healthcare delivery challenge experienced by the
organization and/or its community or target population (there might be more than one
challenge – address at least one challenge)
III. Perspective – explain how the challenge led to the development of a perspective (reason)
for the redesign of the service/s that would improve healthcare delivery and ultimately,
the community’s or target population’s health; what is the perspective?
IV. Data Supporting the Redesign – describe the data collected (internally and externally) as
evidence of the challenge and to support the perspective for redesign
V. Redesign & Model – discuss the model the organization employed to improve its service
a. Include the vision for redesign
b. Include how the model was applied
VI. Redesign Tools – list at least three tools utilized in the redesign and provide a brief
explanation of at least one
VII. Metrics – Identify at least one performance metric and explain its purpose and how it was
utilized
VIII. Outcomes – discuss the outcomes of the redesign in relation to the challenge you have
identified in the earlier part of this paper
IX. Analysis and Recommendations – analyze the strengths and weaknesses of the redesign
(e.g., what worked well and what could be better to obtain a greater benefit)
a. Look at the lessons learned to assist your thought process
b. Given their lessons learned, what would you recommend as an improvement