E-government Services and the Relationship of Trust and Satisfaction in Citizens

April 23, 2024April 23, 2024 Discipline: Public administration
format 
  1. Introduce the contemporary topic/issue and research question (How do digital innovations in e-government services influence the relationship between governments and citizens, in regards to trust and public satisfaction?)

  2. Literature review 
  3. Theoretical framework of your research question based upon the literature review
  4. Discussion of how the theorists, journal articles in literature review, would address your contemporary topic and they would.  You should argue both pro and con with the theorists in this section. 
  5. Conclusion and suggested future research questions.  
Please include the following sources for the literature review as well as finding two more: Anshari, M., & Hamdan, M. (2022). Enhancing e-government with a digital twin for innovation management. Journal of Science and Technology Policy Management, 14(6), 1055–1065. https://doi.org/10.1108/jstpm-11-2021-0176  

Morgeson, F. V., & VanAmburg, D. (2010). Misplaced trust? exploring the structure of the e-government-citizen trust relationship. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.1353352  

Carter, L., & Bélanger, F. (2005). The utilization of e‐government services: Citizen trust, innovation and acceptance factors*. Information Systems Journal, 15(1), 5–25. https://doi.org/10.1111/j.1365-2575.2005.00183.x  


Niswaty, R., Darwis, M., Dhahri, I., & H., N. (2021). Information and Communication Technology Hassles within Village-owned Enterprises of Bontomanai Gowa. IOP Conference Series. Materials Science and Engineering, 1125(1), 12040-. https://doi.org/10.1088/1757-899X/1125/1/012040 


West. (2004). E-Government and the Transformation of Service Delivery and Citizen Attitudes. Public Administration Review., 64(1), 15–27. https://doi.org/info:doi/

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