In a journal assignment, address the following: What type of scenarios are you considering for your interview assignment?
When thinking about a possible scenario for your fictitious client, think about the following:
- The agency you might be working for and the population served
- The situation of the fictitious client (especially the type of trauma he or she has experienced, how the trauma is impacting his or her ability to function well, along with environmental, cultural, social, and economic factors of the client’s situation)
- The age, culture, ethnicity, religious beliefs, and other pertinent information about the fictitious client
Reflect on the types of case management models and identify one or two you might be using in the interview scenario assignment. Also note any other factors that might impact the “client” that could be discovered during the interview or questions you have about the interview scenario and assignment
In the human services field, the ability to communicate with clients in an engaging manner that aligns with legal standards and ethical codes is critical. The practitioner must be able to establish a rapport with his or her client that builds trust and forms a connection as the foundation of their working relationship. This then allows for more productive conversations around needs and strengths, leading to care plans that can more effectively meet these needs. In these plans, the practitioner uses the information gained in the interviews to recommend effective interventions, referrals, and community resources, as well as a contingency plan that will address possible further crisis or need
- Conduct and record an interview. Consider the following during the interview:
- Begin the interview by discussing your role and engaging the client using professional practices. Consider the following:
- How will you start your interview so as to make the client comfortable?
- How will you build trust?
- How can the client connect with you?
- How will you use professional language that demonstrates compassion and empathy?
- How will you practice active listening?
- Discuss the social, emotional, developmental, and economic needs of the client in an engaging and non-threatening manner. Consider the following:
- How will you start the client talking about his or her needs?
- How will you identify the needs of the client and discuss these with him or her in a non-threatening way?
- How will you explain that these are needs?
- Discuss client’s strengths. Consider the following:
- How will you start the client talking about his or her strengths?
- How will you relay to the client that these are strengths?
- How are these strengths?
- How will you build confidence through these strengths?
- Discuss legal standards that apply to the client in a language the client understands.
- What legal standards does the client need to be aware of?
- How will these standards protect or harm the client or harm an offender?
- How can you explain these standards to the client so that he or she understands?
- Adhere to legal and ethical requirements. Consider the following:
- How will you provide informed consent?
- How will you discuss mandated reporting?
- How will you discuss confidentiality?
- Discuss the level of crisis management warranted to the client. Consider the following:
- What level of crisis management is warranted?
- Why is this the case?
- How will this be explained to the client?
- How does this impact the plan?