The written project in MG 4145 Fundamentals of Total
Quality will involve each student in observing and evaluating the customer
focus of a business system. In general, this project requires the student to
collect, analyze and evaluate information related to the quality program (or
parts of it) of a business system in order to offer recommendations for
improved performance, and sometimes within a specified timeframe. In other
words, this written project helps the student to develop skills in synthesizing
total quality concepts analyzed in class, and in applying those concepts to a
real business environment in order to evaluate existing quality programs and
generate suggestions to further improve performance.
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