izen events or Work-Outs are one- to five-day rapid improvement events widely used in the
deployment of Lean and Operational Excellence. Jack was a huge fan of Work-Outs, which were so
named because the focus was on getting the unnecessary work out of the system. These events were
NOT just brainstorming sessions but were well-planned and highly structured events that had:
A well-defined process and set of expectations going in
Sufficient time and freedom from distraction so participants could focus on the issues being
discussed
Participation by key stakeholders all the way from line workers to senior management
Clearly defined requirements for decision and action
In Part B of your Course Project, you will construct a detailed agenda for such an event. The agenda
must demonstrate how you will get input from key stakeholders involved with the selected process, use
the correct Lean tools, and conclude the event with actionable improvement outcomes.
Operational Excellence Project Part B: Kaizen or Work-Out Proposal Detailed Agenda
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