Writing Assignment #2
Set of Instructions for a Local Website and
Description of Accommodating Your Personas
Summary of the Assignment:
• Task: In this assignment, you will write a set of instructions that explain how to
accomplish a task on a website at a local institution. You will also write a brief
description of how the personas that you wrote for writing assignment #1 informed this
assignment.
• Length: There is no minimum or maximum word count on the set of instructions.
However, your instructions must have eight or more steps. More information on the
number of steps is provided below. In addition, your instructions will have at least two
notes written to point out items to the user. These requirements are explained in more
detail below.
• Graphics: You must include at least one graphic for each step.
o At least 8 graphics should be integrated into your set of instructions.
o All graphics should be screen captures of the website you are demonstrating.
o All graphics should be labeled.
• Incorporating the personas into this assignment: You will write a description of 100
to 200 words indicating to the instructor how your instructions accommodate the
personas you wrote in writing assignment #1.
For this assignment, it is acceptable to write a set of instructions on how to accomplish a
task on a mobile device. An example of this approach would be a set of instructions on
how to download an app to borrow library books from your local library.
Please continue to the next page.
Brief Description and Strategies to Follow:
Please keep in mind the following principles when writing this assignment:
• You must provide instructions on how to accomplish a task on a website. The website
must be for a regional or local organization or company in your area. For example,
you could write about how to order a pizza from a local pizza shop in your town. You
could write about how to purchase an item from a local shop in your area (not from
Amazon).
• National chains are not allowed for this assignment. The instructions must be written
for a local company or organization. For example, you cannot write instructions on how
to rent a power saw online from Home Depot. However, you could write instructions on
how to rent a power saw online from a local hardware store in your area.
If you have questions about whether your topic will work, please contact your instructor
for approval or for suggestions on the topic.
• The set of instructions must be written on how to accomplish one overall task on the
website.
For example, if the website you have chosen is the Maryland Zoo
(https://www.marylandzoo.org/), you can write a set of instructions on how to purchase
tickets online for the zoo. All three of your personas will then want to purchase tickets
online.
But you could not write about how to purchase tickets online, how to donate to the zoo
online, and how to become a corporate partner of the zoo online. Those are three separate
and unrelated tasks that can be done on the zoo’s website. You must choose one task that
involves various pain points or unique situations for your personas.
• The important features of your set of instructions will be that they are written to a general
audience but also accommodate the specific personas that you wrote for writing
assignment #1.
Some examples of topics are the following. (Keep in mind that you may select your own
topic. These are just examples to help you consider various topics.)
o how to check your balance in your checking account online at your local bank or
credit union
o how to find and borrow a book on your local public library’s website
o how to order a chabchae dish from the local Korean restaurant in your area
o how to locate a product on your local Craigslist site and contact the seller to
arrange for purchase and pickup
o how to order a large pizza online from a local pizzeria in your neighborhood
o how to pay a fee on the website for the Motor Vehicle Association in Maryland
(or the equivalent for your state)
• You must have at least eight steps.
• Each step is to be numbered and is to begin with an imperative verb, as the resources in
the class indicate.
• Every step will include a picture or graphic to help the reader follow the instructions.
• You must have at least two notes written to the user. Last (2019) writes, “…instructions
must often emphasize key points or exceptions. For these situations, you use special
notices—note, warning, caution, and danger notices.” You will incorporate at least two
notes to point out key points or exceptions to the user.
An example of a Note is shown below:
Sections to Include in Your Set of Instructions:
The set of instructions will include the following sections:
• Title
• Overview or Introduction with background information about why a user would want to
accomplish the task you are describing.
• Instructions
o number all of the main steps, as the resources for the class indicate
o do not number the notes. Rather, indicate a note to the reader by using the marker
Note:
o provide a graphic for each step of the instructions
▪ all graphics will be screen captures of the website.
▪ all graphics should be labeled, as demonstrated in the samples posted to
the class.
• A description of how the instructions accommodate the personas. Remember, each one
of your personas had at least one pain point or one unique situation that needs
attention in your set of instructions. Your instructions for this assignment will
accommodate each persona’s pain points or unique situation. It is in this section of the
assignment that you describe how you accommodated them.
Helpful Guides and Resources:
• The Tech Writing Handbook by Dozuki, which is one of the resources listed in our class,
has an appendix that provides tips in writing instructions and incorporating graphics into
instructions.
• The Mayfield Handbook, which is also one of the resources listed in our class, features
excellent tips on writing instructions.
o Section 2.8.3 of the handbook, Instructions and Procedures, will be particularly
helpful.
• Two sample sets of instructions are provided in our class in LEO.
Due Date:
Your instructor will notify you of the due date. You will write a first draft, your instructor will
comment on the first draft, and you will submit a second draft using the comments as your guide.
References
Last, S. (2019). Technical writing essentials. https://pressbooks.bccampus.ca/technicalwriting/
Set of Instructions for a Local Website and
Description of Accommodating Your Personas
Summary of the Assignment:
• Task: In this assignment, you will write a set of instructions that explain how to
accomplish a task on a website at a local institution. You will also write a brief
description of how the personas that you wrote for writing assignment #1 informed this
assignment.
• Length: There is no minimum or maximum word count on the set of instructions.
However, your instructions must have eight or more steps. More information on the
number of steps is provided below. In addition, your instructions will have at least two
notes written to point out items to the user. These requirements are explained in more
detail below.
• Graphics: You must include at least one graphic for each step.
o At least 8 graphics should be integrated into your set of instructions.
o All graphics should be screen captures of the website you are demonstrating.
o All graphics should be labeled.
• Incorporating the personas into this assignment: You will write a description of 100
to 200 words indicating to the instructor how your instructions accommodate the
personas you wrote in writing assignment #1.
For this assignment, it is acceptable to write a set of instructions on how to accomplish a
task on a mobile device. An example of this approach would be a set of instructions on
how to download an app to borrow library books from your local library.
Please continue to the next page.
Brief Description and Strategies to Follow:
Please keep in mind the following principles when writing this assignment:
• You must provide instructions on how to accomplish a task on a website. The website
must be for a regional or local organization or company in your area. For example,
you could write about how to order a pizza from a local pizza shop in your town. You
could write about how to purchase an item from a local shop in your area (not from
Amazon).
• National chains are not allowed for this assignment. The instructions must be written
for a local company or organization. For example, you cannot write instructions on how
to rent a power saw online from Home Depot. However, you could write instructions on
how to rent a power saw online from a local hardware store in your area.
If you have questions about whether your topic will work, please contact your instructor
for approval or for suggestions on the topic.
• The set of instructions must be written on how to accomplish one overall task on the
website.
For example, if the website you have chosen is the Maryland Zoo
(https://www.marylandzoo.org/), you can write a set of instructions on how to purchase
tickets online for the zoo. All three of your personas will then want to purchase tickets
online.
But you could not write about how to purchase tickets online, how to donate to the zoo
online, and how to become a corporate partner of the zoo online. Those are three separate
and unrelated tasks that can be done on the zoo’s website. You must choose one task that
involves various pain points or unique situations for your personas.
• The important features of your set of instructions will be that they are written to a general
audience but also accommodate the specific personas that you wrote for writing
assignment #1.
Some examples of topics are the following. (Keep in mind that you may select your own
topic. These are just examples to help you consider various topics.)
o how to check your balance in your checking account online at your local bank or
credit union
o how to find and borrow a book on your local public library’s website
o how to order a chabchae dish from the local Korean restaurant in your area
o how to locate a product on your local Craigslist site and contact the seller to
arrange for purchase and pickup
o how to order a large pizza online from a local pizzeria in your neighborhood
o how to pay a fee on the website for the Motor Vehicle Association in Maryland
(or the equivalent for your state)
• You must have at least eight steps.
• Each step is to be numbered and is to begin with an imperative verb, as the resources in
the class indicate.
• Every step will include a picture or graphic to help the reader follow the instructions.
• You must have at least two notes written to the user. Last (2019) writes, “…instructions
must often emphasize key points or exceptions. For these situations, you use special
notices—note, warning, caution, and danger notices.” You will incorporate at least two
notes to point out key points or exceptions to the user.
An example of a Note is shown below:
Sections to Include in Your Set of Instructions:
The set of instructions will include the following sections:
• Title
• Overview or Introduction with background information about why a user would want to
accomplish the task you are describing.
• Instructions
o number all of the main steps, as the resources for the class indicate
o do not number the notes. Rather, indicate a note to the reader by using the marker
Note:
o provide a graphic for each step of the instructions
▪ all graphics will be screen captures of the website.
▪ all graphics should be labeled, as demonstrated in the samples posted to
the class.
• A description of how the instructions accommodate the personas. Remember, each one
of your personas had at least one pain point or one unique situation that needs
attention in your set of instructions. Your instructions for this assignment will
accommodate each persona’s pain points or unique situation. It is in this section of the
assignment that you describe how you accommodated them.
Helpful Guides and Resources:
• The Tech Writing Handbook by Dozuki, which is one of the resources listed in our class,
has an appendix that provides tips in writing instructions and incorporating graphics into
instructions.
• The Mayfield Handbook, which is also one of the resources listed in our class, features
excellent tips on writing instructions.
o Section 2.8.3 of the handbook, Instructions and Procedures, will be particularly
helpful.
• Two sample sets of instructions are provided in our class in LEO.
Due Date:
Your instructor will notify you of the due date. You will write a first draft, your instructor will
comment on the first draft, and you will submit a second draft using the comments as your guide.
References
Last, S. (2019). Technical writing essentials. https://pressbooks.bccampus.ca/technicalwriting/