“The University of Virginia Health System: The Next Generation of Quality Care” Case Study Memo

November 1, 2024November 1, 2024 Discipline: Healthcare

Instructions

Read the “The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (A)” case study from Module 9 | Learning Materials. As you read the case study:

  • Identify a key issue and note which management theories or strategies apply to the issue.
  • Be sure to read the guiding questions thoroughly. These questions should help you start thinking critically about the case, and you can address the questions as you see fit in the memo.

Imagine that you are a consultant or advisor writing to the manager of the organization in this case study.

Write a recommendation memo that does not exceed two (2) single-spaced pages. Use a 12-point font, and follow Chicago Manual of Style 17th-edition format. Use a minimum of three citations. The memo must address:

  • The problem as you see it (see Table 2.4 in your textbook about problem statements)
  • A recommended solution or solutions
  • Support for your perspective

The memo must include these sections:

  • Executive Summary 
    • What is the context, key issue, and your recommendation?
  • Background
    • Why is the organization facing these issues? Identify the root causes. 
    • What is the presenting problem as you see it based on the root causes you have identified?
  • Recommendations
    • Recommend a solution or solutions to address the problems. 
    • Include your rationale for making these recommendations and suggest alternatives should your approach fail.
  • Next Steps
    • How should your recommendations be implemented? What are the priorities, timeline, and required resources?

Refer to the Memo Writing Guidelines outlined in the syllabus, if needed. 

Supporting Learning Materials

The following learning materials from the Module 9 | Learning Materials page support this assignment:

  • Chapter 3: Organization Design and Coordination
  • Intermountain Health Care

Written Assignment Guidelines and Rubric

  • This assignment is worth 25 points.
  • The assignment should follow Chicago Manual of Style 17th-edition format and be no more than two single-spaced pages long. 
  • Review the Case Memo Rubric for more details.
  • This assignment will be evaluated by Turnitin.
RUBRICS
1) Text is within the required two single-spaced pages in length. Memo appropriately, succinctly, and professionally offers analysis into issues presented in the case study and recommends potential solutions.

2) Recommendations are clearly stated, there is research or other evidence if available to support the conclusion, and the student has demonstrated that alternative courses of action were considered.

3) The action steps are stated, specific, and all implementation points, including responsibility and timeline for actions are included.

4) Appropriate grammar is used throughout, with few to no mistakes.

Assignment adheres to the latest edition of Chicago Manual guidelines, including citation style, margins, font, and so on.

*must provide at least 3 citations using Chicago manual 17th edition style.

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