Sometimes we can learn a great deal from situations where things did not go ideally. Author Dr. Margaret Paul once wrote, “When trust is broken, it does not need to be the end of a relationship. Much can be learned from staying in a relationship and learning from the conflict situation.” Reflecting back on your own experiences (in your current organization or a prior one), recall a time when you broke and then rebuilt trust (with either an individual or a team). Integrating your experience with our Module 4 resources as well as any additional references you may want to add, write a reflective memo that addresses the following questions:
- How did you communicate to help rebuild trust and establish psychological safety again?
- How did the breaking and rebuilding of trust impact ongoing communications with this individual/team?
- How did this experience impact collective leadership practices with this individual/team?
- What insights do you have from this experience on how you can build and rebuild trust and create psychological safety with others in the future?
You should submit:
- A 4-5 page, double spaced, Times 12 point font Word document containing your reflections and a minimum of 3 references.
- You are welcome to write your paper in a narrative, 1st person voice.
- For the incorporation of references, please use the APA style guideLinks to an external site. for citations.
References:
https://www.youtube.com/watch?v=lmyZMtPVodo
https://positivepsychology.com/build-trust/
https://www.fastcompany.com/3026909/5-fix-your-broken-communications-and-build-trust
https://www.forbes.com/sites/prudygourguechon/2018/02/20/why-inspiring-trust-and-trusting-others-are-essential-leadership-capacities-within-bounds/?sh=463cbbfb5359
https://www.forbes.com/sites/karlynborysenko/2018/09/30/create-your-own-psychological-safety-work/?sh=601d0eee51ef