Week 9 Assignment – Repairing Customer Satisfaction Board of Directors Presentation

See attachments for all the readings.

Overview

For your final assignment, you will continue to use the “Repairing Customer Satisfaction” Download “Repairing Customer Satisfaction”case study to complete the assignment, you will need to read the case study and the article, The Art of Setting the Stage for PersuasionLinks to an external site. to develop the Board of Directors presentation. You will access the case study via the link provided and follow the instructions below.

Instructions

Based on the case study “Repairing Customer Satisfaction” Download “Repairing Customer Satisfaction”, develop a presentation for the CEO and Board of Directors to recommend your strategy for correcting your identified deficiency (declining quality, delivery delays, or poor customer service) that includes the following.

1. Develop an implementation plan for your specific identified deficiency that includes the following:

1. 1. Timelines and milestones.
   2. Leading (upstream) and Lagging (downstream) indicators/metrics that will assist in the implementation and measure the success of the deployment.
   3. The potential risks of implementation and your plan for mitigation.
2. Develop a 6 – 8 slide PowerPoint presentation for the CEO and Board Of Directors to recommend your intended solution, implementation plan, and benefits.

1. 1. Remember to use the elements of edge and execute to grab your audience’s attention and display your passion for the project.
   2. Include speaking points for the presentation.
      1. Click on View and select Notes in the Toolbar, the add notes section will appear at the bottom of each slide.