Emotions have a powerful impact on your life. Taking time to think about your emotions and reactions can be helpful in building relationships. Exercising emotional intelligence can help you regulate your own emotions as well as identify and respond appropriately to the emotions of others, which is important in your personal life and in any career you choose. For this assessment, you will create a job aid that highlights examples of how to apply emotional intelligence concepts to professional and personal life situations.
Assessment Deliverable
As the supervisor of 20 employees, you recently noticed your team was having difficulty working together. Some members said their colleagues were argumentative and others didn’t allow people to express thoughts or contributions. To bridge the divide in the team, last month you conducted a workshop about emotional intelligence. During the workshop, team members learned what emotional intelligence is and everyone evaluated their own level of emotional intelligence. The workshop was well-received. Many team members said they now understand what emotional intelligence is, but they aren’t sure how to use it in their work with members of the team.
To help your team learn how to apply emotional intelligence concepts in different situations, you are planning a meeting during which your employees will brainstorm ways to use emotional intelligence in various scenarios. To get them started, you want to provide an emotional intelligence job aid to prompt their thinking.
Create a job aid that provides an example of how emotional intelligence concepts could be applied by each of the individuals in the scenarios below. Be sure to mention the specific concepts and how applying those in the scenario might affect the interactions. Your job aid can be in any of the following formats:
- Microsoft Word Document
- Brochure
- Microsoft PowerPoint
- Any other appropriate format of your liking
Scenario 2:
Billie and Carlos have worked on the same team and for the same supervisor for several years. This year, after a performance review, Billie shares with Carlos that their supervisor provided negative feedback during their review. Billie is very upset and wants Carlos to take his side; however, Carlos feels perhaps the supervisor’s feedback is justified.
- How could Carlos apply emotional intelligence concepts during this discussion to help Billie understand the reasons for the feedback without offending Billie?