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This chapter provides information about employee orientation and training. You and your project team can continue your study of these topics as you identify applicable interview questions for the restaurant and foodservice operations you will visit later in the course.
For example, orientation questions might include:
• Who conducts entry-level employee orientations in your operation and how long (hours or days) does the orientation process typically take?
• What basic topics are discussed in your orientation program?
Sample questions for employee training programs could include:
• How do you determine the content for training programs provided for new entry-level employees?
• How are your training programs evaluated?
• What are the qualifications of those who train new employees?
B. Continue learning about employee orientation and training by conducting an Internet search. Make a list of several suggestions for orientation and training from each of at least four Internet resources. Examples of terms that can be entered in your favorite search engine include:
• Employee orientation checklist
• Employee on-boarding
• Role of supervisor in orientation
• Training objectives
• Training lessons
• Four-step training method